Refund policy
It is possible to return your Serena Mangiatordi pieces within 14 days from the date of receipt, according to the specific return conditions applicable to each region of the world.
For orders containing multiple products delivered on different dates, the 14-day period starts from the date on which the last product is received.
For full information, please see our General Terms and Conditions of Sale.
HOW CAN I MAKE A RETURN REQUEST?
To make a return request, please use the online return service available at the following link: RETURN REQUEST
You may also exercise your right of withdrawal by emailing a clear statement of withdrawal to orders@serenamangiatordi.com.
Please include your order number and identify the product or products you wish to return.
Once your request has been submitted, check the email inbox associated with your order. You will receive confirmation acknowledging receipt of your return request together with the instructions required to return the items.
For full details, please refer to our General Terms and Conditions of Sale.
RETURN POLICY
Products must be returned intact, with all original labels attached and with security tags still in place, where present, and in their original packaging where applicable.
You may inspect and try on a product only to the extent necessary to establish its nature, characteristics and fit, in the same way as you would reasonably be permitted to do in a store.
Products must not have been worn beyond what is necessary for fitting, washed, altered or damaged.
Please take particular care when trying on garments. Returned products must be free from make-up, perfume, deodorant, stains, odours, marks or any other signs of use or handling beyond what is necessary for fitting.
The Customer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and fit. Where applicable, the amount refunded may therefore be reduced to reflect the resulting diminished value, in accordance with applicable consumer law.
Returned goods must be appropriately packaged in order to protect both the products and their original packaging from damage, pen marks, shipping labels or other alterations.
If the original order contained complimentary products or free gifts, these must also be returned where applicable.
If your return does not comply with our Return Policy or with the conditions set out in our General Terms and Conditions of Sale, we will contact you.
MAKE A RETURN FROM ITALY
If your order was delivered in Italy, you may return it within 14 days from the date of receipt.
Return shipping is free of charge, provided that you use the return service made available by Serena Mangiatordi.
Please submit your return through:
RETURN REQUEST
You will receive the return instructions by email.
If you choose not to use the return service provided by Serena Mangiatordi, you will be responsible for arranging the shipment yourself and for all related return shipping costs.
MAKE A RETURN FROM ABROAD
If your order was delivered outside Italy, you may return it within 14 days from the date of receipt.
When using the return service provided by Serena Mangiatordi, a return shipping fee will apply and will be deducted from your refund.
RETURN FEES
• European Union, excluding Italy: €[TBC]
• United Kingdom: €[TBC]
• United States: €[TBC]
• Switzerland: €[TBC]
• Rest of the world: €[TBC]
[WEBSITE NOTE - amounts to be confirmed after DHL rates and return-label system are finalised. Do not publish TBC amounts.]
Please submit your return through:
RETURN REQUEST
Where our return service is available, you will receive the applicable return instructions and return shipping documentation.
If you choose not to use the return service provided by Serena Mangiatordi, you must arrange and pay for the return shipment yourself. The return will be at your own expense and responsibility.
For non-EU returns made through the Serena Mangiatordi return service, applicable return customs fees will be borne by Serena Mangiatordi as provided in our General Terms and Conditions of Sale.
If you choose to arrange the return independently, any return customs duties or related charges will be your responsibility.
WHAT TO DO AFTER YOUR RETURN REQUEST
Once your return request has been submitted, you will receive a confirmation email at the email address associated with your order.
The email will contain the instructions required to return your item or items and, where applicable, the documentation necessary to use our return service.
The products must be sent back without undue delay and in any case within 14 days from the date on which you submitted your return request.
Please follow the return instructions carefully. Products sent to an incorrect address or outside the instructed return process may result in delays.
For full details, please refer to our General Terms and Conditions of Sale.
REFUNDS
Once your return has been received, each returned product will be carefully inspected to ensure that it complies with our Return Policy.
Where the return complies with our Return Policy, the refund will be processed using the same payment method used for the original purchase.
Refunds are normally processed following receipt and inspection of the returned products, subject always to the time limits and mandatory rights provided by applicable consumer law.
Where an international return fee applies, the applicable return shipping fee will be deducted from the amount refunded.
Where the returned product has suffered a reduction in value as a result of handling beyond what is necessary to establish its nature, characteristics and fit, the amount refunded may be reduced accordingly.
If the entire order is returned, the refund will include the standard original delivery charge, where required by applicable consumer law.
Any additional amount paid because you selected a more expensive delivery method than the standard delivery offered will not be refunded.
Once the refund has been issued by Serena Mangiatordi, your bank or payment provider may require additional processing time before the funds appear in your account.
For full information, please see our General Terms and Conditions of Sale.
EXCHANGES
We do not offer exchanges.
If you would like a different size, colour or product, please return the original item following the return procedure above and place a new order for the desired item.
DID I RECEIVE THE WRONG PRODUCT?
If you have received a product other than the one you purchased, please complete the online form available at the following link:
WRONG PRODUCT REQUEST
We will review your request and provide the instructions required to return the incorrect product.
Where an incorrect product has been sent by Serena Mangiatordi, you will not be charged for the return shipping costs.
For full details, please refer to our General Terms and Conditions of Sale.
For more information or questions, please contact us at orders@serenamangiatordi.com.
HOW CAN I MAKE A LEGAL GUARANTEE CLAIM?
Damaged, defective or non-conforming products are covered by the Legal Guarantee of Conformity provided by Legislative Decree no. 206/2005, as stated in our General Terms and Conditions of Sale.
To make a legal guarantee claim, please complete the online form available at the following link: LEGAL GUARANTEE REQUEST
Please provide an accurate description of the issue and, where reasonably possible, photographic evidence showing the damaged, defective or non-conforming product.
Where the Legal Guarantee applies, Serena Mangiatordi will provide the appropriate remedy in accordance with applicable consumer law and will bear the costs which the Seller is legally required to bear.
Please see our General Terms and Conditions of Sale before proceeding.
For more information or questions, please contact us at orders@serenamangiatordi.com.
